Delete Your FlySpaceA Account

This page explains how to delete your FlySpaceA account, on the website or in the FlySpaceA app, and what happens to your data. FlySpaceA is a trade name of Mediocrist LLC.

On the website

1. Sign in at flyspacea.com. If you have not confirmed your email address yet, you will be asked to confirm it first.
2. Open Settings.
3. At the bottom of the page, under Danger Zone, choose Delete My Account.
4. Read the warning, tick the box to say you understand, and continue.
5. Confirm by typing your email address. If you signed in with Apple and chose to hide your email address, type the word DELETE instead.

After you confirm, your deletion request is submitted and we email you a confirmation.

In the FlySpaceA app

1. Open the FlySpaceA app and sign in.
2. Open Settings.
3. Tap Account.
4. Tap Delete Account and follow the prompts.

If you cannot sign in, or cannot confirm your email address

Email privacy@flyspacea.com from the address on your account and ask us to delete it. We respond within 30 days.

Your request starts a grace period of at least 30 days. Your account keeps working during that time, so you can change your mind.

• We email you a confirmation that includes a link to cancel the request. Open that link at any time before the deletion date and your account stays as it is.
• We email you a reminder before the grace period ends.
• On the deletion date, your account and the data associated with it are permanently deleted, apart from the records listed under What we keep, and for how long.

• You do not need to cancel your subscription first. When you request deletion, we stop it from renewing, so no further charge is made.
• Your deletion date is the later of 30 days from your request or the end of the period you have already paid for. You keep your paid access until then.
• Deleting your account does not produce a refund of the period you have already paid for. See our Refund Policy.
• Your card details are held by our payment processor, Stripe, not by us. When your account is deleted we overwrite your name and email on the Stripe customer record.

What we delete

• Your account and profile, including your name, your email address, and your sign-in links.
• Your saved preferences, such as your departure location, your eligibility category, and your other settings.
• Your flight alerts and watchlists.
• The push notification device tokens registered to your account.
• Your login history and any API access tokens.
• The country we recorded when you signed up.
• If you signed in with Apple, our copy of your Apple sign-in token. We ask Apple to disconnect FlySpaceA from your Apple Account first.

What we keep, and for how long

• Deleted-user contact record (your email address and the deletion date only): 2 years. We use it only to send you a legally required breach notice. You can ask for earlier erasure by emailing privacy@flyspacea.com.
• Subscription consent records (which plan and price you agreed to, and when): at least 3 years. We remove the link to your account, so no identity stays attached to the record, and it holds no card number.
• Email preference events (opt-ins, opt-outs, bounces, and complaints): 3 years from the event.
• Email send logs: 1 year from send.
• Server and application logs: 30 days from write.

Full details are in the Data Retention section of our Privacy Policy.